Frequently asked questions

Don’t see your question answered here? Drop us a line:

info@kellyconlinbodywork.com 

GETTING HERE & PARKING 

  • We’re in the Fine Arts Building, on SW Morrison between 10th and 11th Ave.

    Our building is set back slightly from the sidewalk and has a clear glass door flanked by glass panels. Across the way are Say Say Boutique and Habibi Restaurant, and next to us are Kiriko and Mel’s Frame Shop.

    You’ll need to dial up on the callbox for entry. The door code will be emailed with your appointment reminder.

    We’re on the 4th floor in Suite 403, a couple doors down from the elevator on the right-hand side of the hall.

  • Metered street parking is available and often easy to find on 11th Ave near Morrison. There are also spots to be had on 10th, 9th and 12th. If you prefer, you’re welcome to use the Smart Park garage on 10th and Yamhill, where we validate parking.

  • Yes! You can pick up a physical gift card at your next appointment, or purchase an electronic one at our booking page. You’ll find Gift Certificates under the Products and Packages category.

  • We do, as we believe strongly in the transformative power of regular massage. Bodywork is cumulative, and when we’re not always doing damage control, we can start to make real change. To encourage regular self-care, we offer five-session packages at a discounted per-session cost. Find them at our booking page. Scroll down to the Products and Packages category, and select the Packages option.

  • We take debit/credit cards, check, cash, and HSA/FSA cards. Our point of sale can accommodate tapping a card loaded to your phone. 

  • Tipping is a funny thing and very personal. Because we’re a private practice and set our own rates, we don’t consider tipping to be mandatory.

    And in all honesty — the best tip is your referrals.

    That being said, we appreciate your appreciation in any form, and if you’d like to use cash or request that we enable the tipping option at checkout, you may. 

PRODUCTS & PAYMENT 

INSURANCE 

  • We do! Currently we are in-network with Regence BCBS, Moda, Providence and UnitedHealthcare. We can also check to see if you’re eligible for out of network benefits.

    It’s important to have your benefits checked regardless of insurance company, as not all individual policies cover massage even if the provider is in network. 

    Reach out or learn more

  • We’ll need your insurance company, full name as listed on your insurance card, date of birth, member ID/subscriber number, and the phone number for providers listed on the back of your insurance card. We’ll also need to know if you’re the primary subscriber, and the full name and relationship to you of the primary subscriber if you’re not.

    Alternately, you can send us your date of birth and images of the front and back of your insurance card.

    You’ll need to bring a government-issued photo ID and your insurance card (if you haven’t already sent it to us) to your first appointment.

    To request a health insurance information intake form, contact us.

  • If massage is covered, there is generally a co-insurance or copay due at the time of service. You may need to meet a deductible before your benefits kick in.

    If you’ve met your deductible for the year, it’s generally a copay or co-insurance of around $10- $50 depending on your specific policy. 

  • You would pay the provider directly at the time of service for the treatment. The provider submits the claim to your insurance company, and once it’s processed and approved, the payment is applied to your deductible.

    Once you’ve met the deductible amount, you just pay the listed copay or co-insurance for any medical service that is covered post-deductible. 

  • You can use your HSA or FSA to pay for eligible services that insurance doesn’t directly pay for, such as copays/co-insurances or when you’re still paying into your deductible. Massage is usually considered an eligible service, but if you’re not sure, check your account’s guidelines. Your account may ask for further documentation of your purchase, in which case we’re happy to provide you with a detailed receipt or superbill. 

  • Make sure to contact us with your insurance information first.

    If you make an appointment but don’t send us your information, your appointment is treated as a standard massage session and charged accordingly. 

  • You are generally covered for injury treatment services for the amount allotted by your PIP policy.

    Check with your policy or adjustor as to how much you’re allotted to cover your Bodily Injury (as opposed to Auto/Property Damage) expenses. So long as you haven’t exhausted that amount, massage treatments should be covered in full. 

    Reach out or learn more

  • We’ll send you an intake form for this, but in short, we need your auto insurance company, your full name as listed on your policy, your date of birth, your claim number, the date of the accident, your medical/bodily injury adjustor’s name and phone number, the involved party’s full name, and the involved party’s auto insurance company.

    We require a prescription or referral from your primary care provider or chiropractor, and you’ll need to bring a government-issued photo ID to your first appointment.

    To request an MVA intake form, contact us.

  • If your PIP policy is exhausted or you don’t have one, and you are the injured as opposed to the responsible party, it’s possible to settle with the other party’s insurance company and receive injury treatment with those monies. 

    Unfortunately, we only bill PIP insurance and are not able to bill third party claims. 

CANCELLATION

  • We have a 24 hour cancellation policy and require a card on file to hold your appointment. We ask for at least 48 hours notice if you need to cancel; this gives us time to try to fill the slot. If you cancel with less than 24 hours notice, you are charged a fee in the amount of the cost of your session. 

    See our Policies for more information. 

  • If you’re not feeling well or have a conflict, please contact us as soon as you think you might need to cancel or reschedule. We ask that you give us 48 hours notice try to fill the spot. The more notice you can give us the better! We appreciate your respect for our time. 

  • To avoid being charged automatically, text us and let us know the situation.

    You may still be liable for the fee, but it won’t be immediately charged to your card on file.

    You also have the option of sending someone in your place. We will waive the fee if a friend or family member makes and pays for your scheduled appointment. Just let us know their full name and mobile number and that they’re on their way.